• General Support
• Contract Questions
• CIRTS Billing Codes
• Provider Application Packets
• Payment Questions
• Unit Rate Questions
• Programmatic Questions
• Care Plan Questions
• Assessment Questions
• Assessment Training Request
• Care Plan Training Request
• APS Referral Training Request
• CIRTS Change Request
• CIRTS Delete Request

Unlimited Tickets & Agents

Add unlimited users and agents to provide the best assistance to unlimited customer support tickets.

Email Piping

Get email notification on new tickets and ticket replies. Reply to a  ticket via email without login.

Time Tracking

Tracks time spent on each ticket. Provides reports to your admin on how much time is spent on each ticket.

Knowledge Base and FAQ’s

Drastically reduce the number of frequently asked questions with the FAQ and Knowledge Base.

Reports

Reports are essentials. Collaborate Now offers reports for Departments, Tickets and so much more.

Desktop Notification

Get notified of new tickets without being logged in.

Feedback

Automatically send a survey to your customers when a ticket is closed. Make sure that your customers are satisfied with the help you give them!